Postgraduate Diploma in Healthcare Quality Excellence

The healthcare industry has one of the most complex infrastructures compared to other global industries, characterized by ever-changing relationships between patients, physicians, hospitals, insurers, communities, and governments.

Dynamic competition, increased expectations of demanding consumers, and the evolvement of healthcare accreditation and regulatory bodies, as well as healthcare quality and patient safety associations, have generated an increasingly challenging healthcare environment.

This new postgraduate diploma considers the current challenges and provides aspiring healthcare professionals with innovative techniques and approaches to creatively refine the provision of healthcare services.

The program is particularly designed for participants who aim to develop and enhance their knowledge and experience in healthcare quality management. The initial modules are an essential part of the diploma, providing a solid base that allows participants to acquire a state-of-the-art perspective of quality improvement, accreditation, as well as patient safety and performance management.

Field visits to renowned hospitals will cover the practical aspects of how to master continuous improvement methodologies, patient safety techniques as well as the latest in risk management expertise, forming the cornerstone to ensuring the provision of reliable and reputable healthcare services in the 21st century.

• Recognizing the fundamental pillars of the new healthcare system in Egypt

• Adopting a practical journey to accreditation

• Establishing an efficient approach to patient safety and patient-centered care

• Designing healthcare service processes

• Using quality improvement tools in a simplified yet professional approach

• Developing effective and efficient risk management skills

• Maintaining healthy business relationships between employees and employers

• Integrating a clinical information system team into healthcare organizations

• Implementing a performance management system as a key to organizational success

• Healthcare professionals currently working in quality teams and seeking to sharpen their knowledge and skills and acquire a practical approach to establishing continuous quality management programs

• Healthcare professionals with considerable clinical experience who aim to make use of their wealth of knowledge and skills to improve the quality of healthcare services and patient safety provided in their organizations

• Healthcare professionals who aim to upscale the services provided in their healthcare organizations by seeking to embark on a journey towards accreditation or establishing their own performance management program

Core Courses

Healthcare Systems (12hrs)

This module focuses on the importance of the partnership between payer, provider and patients. It addresses the new health care ecosystem in Egypt, which aims to achieve high-quality patient care in a cost-effective manner.

Operations Management (12hrs)

The lack of resources, bottlenecks, backlog and the lack of a service-oriented culture are challenges healthcare facilities and hospitals face everywhere. Operations Management is at the heart of all these challenges.

Acquire the knowledge, skills and attitudes needed to better manage hospitals using planning, organizing and control tools.

People Management (12hrs)

Develop skills in managing people in organizations to maximize their performance through active learning and hands-on activities. This approach guarantees knowledge acquisition and skills development in alignment with the best practices in People Management.

Information-Driven Healthcare (12hrs)

Dive deep into a detailed explanation of the modern concept of information systems in healthcare. This module discusses different types and methodologies related to the development of such systems and covers various ethical, technical and legal issues.

All of the previous concepts are discussed in the context of the Electronic Medical Record (EMR) and associated clinical information systems.

Accreditation Systems (24hrs)

Determine the best accreditation system that fits your organization most and how to implement it. Measure, score and evaluate your organization against accreditation standards.

This module will enable you to understand and explain the standards, develop the documents required for accreditation, and deploy different quality functions needed to implement accreditation systems.

Patient Safety and Risk Management (24hrs)

Acquire the needed knowledge, skills and attitude to promote a culture of safety in your healthcare organization.

Develop effective and efficient risk management skills, enabling you to establish an effective safety program, conduct a review of workplace issues and support care-givers after major errors.

Continuous Improvement Methodologies (24hrs)

Develop the required knowledge, attitudes, skills and practices necessary to efficiently influence and continuously improve the multiple elements of care delivery within a healthcare organization.

Healthcare Performance Management (24hrs)

Performance management is a key to the long-term success of healthcare organizations. This module emphasizes that good performance management is a process, not an event.

Plan a multidisciplinary process that occurs continuously and not just once a year. This performance management process creates a work environment in which employees are enabled to reach their maximum potential performance through alignment with the healthcare organization’s strategic directions.

Hospital Visits (Virtual)

Observe and appreciate the best practices in the provision of healthcare services and become familiar with implementing the appropriate tools through well-planned and structured hospital visits.

Business Acumen (Self-Paced Online)

Effectively operating within a business setting and having a positive contribution require a certain set of skills and competencies.

The business acumen courses explore critical 21st-century skills needed for today’s business world, enabling passion and speed in dealing with different business situations.

In addition to the core program of ten courses, participants need to choose three courses out of a dynamic list of business acumen topics.

• Design Thinking
• Crisis Management
• Personal Branding
• Organizational Change

*The list of topics is dynamic; participants will need to check available courses at admission time.

Admissions Criteria

• Bachelor’s degree in Medicine, Pharmacy, Dentistry, Science, Nursing, Business Administration, or equivalent.

• A minimum of 1 year of relevant work experience (excluding training that is part of a degree, e.g., the house-officer year for physicians).

• Proficiency in written and spoken English.

Admissions Process

1. Prepare a clear scanned copy of the following documents (saved in PDF format):

   1. Original bachelor’s degree certificate

   2. Work experience letter(s) indicating a minimum of required years of relevant work experience

   3. National identification card (ID) / passport

   4. Personal passport-size photo

2. Click on Apply Now button on the website to start the online application process

3. Fill in the online application and upload the above PDF documents

4. The Admissions Committee will review your application and credentials and contact you if needed

5. You will receive an acceptance email specifying the next steps for online course registration and payment

For any inquiries regarding the application process, contact us at 15592 or execedregistration@aucegypt.edu

Core program courses fees:

- EGP 3,600 per 12hrs course
- EGP 7,200 per 24hrs course

Business Acumen online course fees: EGP 2,000 per course

Hospital visits: EGP 6,000 for the total 40hrs

Total program investment: EGP 55,200 *

Payment Plan

*For payment options, refer to the payment section FAQs on our website or contact us on 15592

AUC School of Business Executive Education has joined valU, flexible payment plans up to 5 years with the lowest interest rate.

ValU

• All cancellations must be sent in writing to execedregistration@aucegypt.edu. A full refund will be provided for cancellations made 14 days or more before the start date of the course

• A 50% refund will be provided for cancellations made 13 to 7 days before the start date of the course

• No refund will be provided for cancellations made 6 days or less before the start date of the course

• Refunds will be issued to the same payment method used to make the initial payment. Refunds to credit cards are processed within 30 days provided that the participant has the actual credit card in addition to the POS receipt or bank statement while requesting a refund

• The refund of alliance programs are subject to the conditions of the alliance partner