Postgraduate Diploma in Hospital Management and Operational Excellence
One academic year (three semesters)
- Mode of delivery may change from on-campus to live pnline based on unforeseen changes in the situation of the Covid-19 pandemic
- Campus access follows the AUC’s COVID-19 guidelines. Detailed information will be shared upon registration. For more information, check out AUC COVID-19 updates
- Tuition and fees will not be refunded in the event the mode of delivery is changed due to the COVID-19 pandemic
The healthcare industry of the 21st century has one of the most complex structures compared to other global industries. Service providers ranging from public to private organizations are trying to adapt to new trends. Improving the efficiency and effectiveness of the healthcare delivery process and managing the expanding role of technology in healthcare services are key goals for organizations that aim to excel in such a competitive setting.
The Diploma in Hospital Management and Operational Excellence is particularly designed for participants who aim to develop and enhance their knowledge and experience in hospital management and operational excellence.
The hospital management courses are building a solid base with a sophisticated approach to operational excellence. Therefore enabling participants to face and control challenges and efficiently run a successful healthcare organization.
Field visits to renowned hospitals will cover the practical approach through endorsing operational excellence, process management, and efficient resource management, which serve as a key foundation for managing reputable and prosperous healthcare organizations.
Live Online Start Date
September 13, 2021
August 24, 2021
Live Online Class Schedule
Mondays and Thursdays
6 - 9 pm
On-Campus Start Date
September 12, 2021
August 24, 2021
On-Campus Class Schedule
Sundays and Wednesdays
6 - 9 pm
- Recognizing the vital pillars of the new healthcare system in Egypt
- Designing the healthcare service process
- Identifying the role of leadership, governance, and current health policies on Healthcare organizations
- Maintaining healthy business relationships between employees and employers
- Integrating a clinical information system team into healthcare organizations
- Appreciating the importance of the patient- and family-centered care approach
- Developing a strategic marketing blueprint for attracting and retaining patients
- Utilizing financial data analysis in making well-informed decisions
- Adopting methodologies to achieve operational excellence
- Creating strategies for overcoming barriers to process improvement
- Implementing fundamentals of supply chain management
- Establishing an asset management program that is a key success factor for healthcare organizations
Healthcare professionals currently working in the healthcare management sector and seeking to improve their knowledge and skills and acquire a practical approach to establish a culture of excellence within their organizations
Healthcare professionals who are investing in healthcare projects and aim to improve the services provided in their healthcare organizations, as well as their profit and market share
Hospital administrators who aim to excel at managing their organizations in a dynamic and competitive setting and have a particular interest in better resource management and process control
• Healthcare Systems (12hrs)
This module focuses on the importance of the partnership between payer, provider and patients. It addresses the new healthcare ecosystem in Egypt, which aims to achieve high-quality patient care in a cost-effective manner.
• Health Policy and Governance (12hs)
This course focuses on three substantive areas that are an integral part of the essential knowledge required by healthcare managers, which are:
Leadership in Healthcare
It will focus on the practicality of applying those theories and providing global, regional, and national hands-on perspectives.
• People Management (12hrs)
Develop skills in managing people in organizations to maximize their performance through active learning and hands-on activities. This approach guarantees knowledge acquisition and skills development in alignment with the best practices in People Management.
• Information-Driven Healthcare (12hrs)
Dive deep into a detailed explanation of the modern concept of information systems in healthcare. This module discusses different types and methodologies related to the development of such systems and covers various ethical, technical, and legal issues.
All of the previous concepts are discussed in the context of the Electronic Medical Record (EMR) and associated clinical information systems.
• Healthcare Marketing and Patient Experience (24hrs)
Understand how and why patients eventually choose a healthcare provider and get a comprehensive and holistic coverage of the entire discipline of marketing in healthcare. Highly practical and applicable, the module exhibits in-depth tools and techniques with which healthcare facilities can develop and implement marketing plans capable of supporting their reputation and success.
• Financial Management (24hrs)
Explore the fundamentals of financial management as well as the tools and techniques used to make a financial decision in the healthcare industry.
• Healthcare Supply Chain Management (24hrs)
Develop a firm foundation for mastering the tools and methods employed by operators to ensure 100% delivery of services 24/7.
Gain practical guidance for leveraging supply chain principles to better manage healthcare resources and control healthcare costs.
• Healthcare Asset Management (12hrs)
Secure the knowledge and skills required to apply a highly systematic, cost-effective process in acquiring, planning, deploying, maintaining, operating, and disposing of the physical assets within the healthcare organization.
Explore asset management key concepts, best practices, as well as the management of healthcare facilities and biomedical equipment.
• Operations Management (12hrs)
The lack of resources, bottlenecks, backlog and the lack of a service-oriented culture are challenges healthcare facilities and hospitals face everywhere. Operation Management is at the heart of all these challenges.
Acquire the knowledge, skills and attitudes needed to better manage hospitals using planning, organizing and control tools.
• Process Mapping and Improvement (12hrs)
Explore how to improve the quality of healthcare in a context of increased complexity and reduced resources, which is a significant global challenge. Acquire an excellent working knowledge of the processes, principles and techniques involved in the theory and application of process mapping techniques aligned with international standards and based on proven healthcare industry practice.
• Operational Excellence (30hrs)
Become better equipped to resolve issues in your organization by learning how to build a culture of excellence and how to overcome obstacles. Identify the proper tools that best suit your context and set the right metrics essential in efficient project management, achieving continuous improvement and ensuring operational growth.
Hospital Visits (Virtual)
Observe and appreciate the best practices in the provision of healthcare services and become familiar with implementing the appropriate tools through well-planned and structured hospital visits.
Effectively operating within a business setting and having a positive contribution requires a certain set of skills and competencies.
The business acumen courses explore critical 21st-century skills needed for today’s business world, enabling passion and speed in dealing with different business situations.
In addition to the core program of ten courses, participants need to choose three courses out of a dynamic list of business acumen topics.
• Design Thinking
• Crisis Management
• Personal Branding
• Organizational Change
*The list of topics is dynamic; participants will need to check available courses at admission time.
Bachelor’s degree in Medicine, Pharmacy, Dentistry, Science, Nursing, Business Administration, or equivalent.
A minimum of 3 years of relevant work experience (excluding training that is part of a degree, e.g., the house-officer year for physicians).
Proficiency in written and spoken English.
Prepare a clear scanned copy of the following documents (saved in PDF format):
Original bachelor’s degree certificate
Work experience letter(s) indicating a minimum of required years of relevant work experience
National identification card (ID) / passport
Personal passport-size photo
Click on Apply Now button on the website to start the online application process.
Fill in the online application and upload the above PDF documents.
The Admissions Committee will review your application and credentials and contact you if needed.
You will receive an acceptance email specifying the next steps for online course registration and payment.
For any inquiries regarding the application process, contact us at 15592 or firstname.lastname@example.org.
Core program courses fees:
- EGP 3,600 per 12hrs course
- EGP 7,200 per 24hrs course
- EGP 10,800 per 30hrs course
Business Acumen online course fees: EGP 2,000 per course
Hospital visits: EGP 6,000 for the total 40hrs
Total program investment: EGP 69,600 *
*For payment options, please refer to the payment section FAQs on our website or contact us on 15592
AUC School of Business Executive Education has joined valU, flexible payment plans up to 5 years with the lowest interest rate.
All cancellations must be sent in writing to email@example.com. A full refund will be provided for cancellations made 14 days or more before the start date of the course
A 50% refund will be provided for cancellations made 13 to seven days before the start date of the course
No refund will be provided for cancellations made six days or less before the start date of the course
Refunds will be issued to the same payment method used to make the initial payment. Refunds to credit cards are processed within 30 days provided that the participant has the actual credit card in addition to the POS receipt or bank statement while requesting a refund
The refund of alliance programs are subject to the conditions of the alliance partner