Postgraduate Diploma in Hospital Management and Operational Excellence

Health Care PIC


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Start Date
June 12, 2021

Live Online

One academic year (three semesters)

EGP 69,600 

Registration Deadline
May 27, 2021

Class Schedule
Saturdays and Tuesdays
6 pm to 9 pm

Schedule a Call Apply Now Download Brochure 

  • The healthcare industry of the 21st century has one of the most complex structures compared to other global industries. Service providers ranging from public to private organizations are trying to adapt to new trends. Improving the efficiency and effectiveness of the healthcare delivery process and managing the expanding role of technology in healthcare services are key goals for organizations that aim to excel in such a competitive setting.

    The Diploma in Hospital Management and Operational Excellence is particularly designed for participants who aim to develop and enhance their knowledge and experience in hospital management and operational excellence.

    The hospital management courses are building a solid base with a sophisticated approach to operational excellence. Therefore enabling participants to face and control challenges and efficiently run a successful healthcare organization.

    Field visits to renowned hospitals will cover the practical approach through endorsing operational excellence, process management, and efficient resource management, which serve as a key foundation for managing reputable and prosperous healthcare organizations.

    • Recognizing the vital pillars of the new healthcare system in Egypt.
    • Designing the healthcare service process.
    • Identifying the role of leadership, governance, and current health policies on Healthcare organizations.
    • Maintaining healthy business relationships between employees and employers.
    • Integrating a clinical information system team into healthcare organizations.
    • Appreciating the importance of the patient- and family-centered care approach.
    • Developing a strategic marketing blueprint for attracting and retaining patients.
    • Utilizing financial data analysis in making well-informed decisions.
    • Adopting methodologies to achieve operational excellence.
    • Creating strategies for overcoming barriers to process improvement.
    • Implementing fundamentals of supply chain management.
    • Establishing an asset management program that is a key success factor for healthcare organizations.
    • Healthcare professionals currently working in the healthcare management sector and seeking to improve their knowledge and skills and acquire a practical approach to establish a culture of excellence within their organizations

    • Healthcare professionals who are investing in healthcare projects and aim to improve the services provided in their healthcare organizations, as well as their profit and market share

    • Hospital administrators who aim to excel at managing their organizations in a dynamic and competitive setting and have a particular interest in better resource management and process control

  • Core Courses (Live Online)

    • Healthcare Systems (12hrs)

    This module focuses on the importance of the partnership between payer, provider, and patients. It addresses the new healthcare ecosystem in Egypt, aiming to achieve high-quality patient care cost-effectively.

    • Health Policy and Governance (12hs)

    This course focuses on three substantive areas that are an integral part of the essential knowledge required by healthcare managers, which are:

    1. Leadership in Healthcare

    2. Healthcare Governance

    3. Healthcare Policy

    It will focus on the practicality of applying those theories and providing global, regional, and national hands-on perspectives.

    • People Management (12hrs)

    This module develops skills in managing people in organizations to maximize their performance through active learning and hands-on activities. This approach guarantees knowledge acquisition and skills development in alignment with the best practices in people management.

    • Information-Driven Healthcare (12hrs)

    This module dives deep into a detailed explanation of the modern concept of information systems in healthcare. This module discusses different types and methodologies related to such systems' development and covers various ethical, technical, and legal issues. All of the previous concepts are discussed in the context of the Electronic Medical Record (EMR) and associated clinical information systems.

    • Healthcare Marketing and Patient Experience (24hrs)

    Understand how and why patients eventually choose a healthcare provider and get comprehensive and holistic coverage of the entire marketing discipline in healthcare. Highly practical and applicable, the module exhibits in-depth tools and techniques with which healthcare facilities can develop and implement marketing plans capable of supporting their reputation and success.

    • Financial Management (24hrs)

    In this module, students explore the fundamentals of financial management and the tools and techniques used to make a financial decision in the healthcare industry.

    • Healthcare Supply Chain Management (24hrs)

    This module develops a firm foundation for mastering the tools and methods employed by operators to ensure 100% delivery of services 24/7. Students gain practical guidance for leveraging supply chain principles to manage healthcare resources and control healthcare costs better.

    • Healthcare Asset Management (12hrs)

    This module helps students secure the knowledge and skills required to apply a highly systematic, cost-effective process in acquiring, planning, deploying, maintaining, operating, and disposing of the physical assets within the healthcare organization. Explore asset management key concepts, best practices, and the management of healthcare facilities and biomedical equipment.

    • Operations Management (12hrs)

    The lack of resources, bottlenecks, backlog, and a service-oriented culture are challenges healthcare facilities and hospitals face everywhere. Operation Management is at the heart of all these challenges. Acquire the knowledge, skills, and attitudes needed to manage hospitals better using planning, organizing, and control tools.

    • Process Mapping and Improvement (12hrs)

    In this module, students explore how to improve healthcare quality in a context of increased complexity and reduced resources, which is a significant global challenge. They acquire an excellent working knowledge of the processes, principles, and techniques involved in the theory and application of process mapping techniques aligned with international standards and based on proven healthcare industry practice.

    • Operational Excellence (30hrs)

    Students become better equipped to resolve issues in your organization by learning how to build a culture of excellence and overcome obstacles. They can identify the proper tools that best suit the context and set the right metrics essential to inefficient project management, achieving continuous improvement, and ensuring operational growth.

    • Hospital Visits (Virtual)

    In this module, students observe and appreciate the best practices in providing healthcare services and become familiar with implementing the appropriate tools through well-planned and structured hospital visits.

    Effectively operating within a business setting and having a positive contribution requires a certain skill and competencies set. The business acumen courses explore critical 21st-century skills needed for today’s business world, enabling passion and speed in dealing with different business situations. In addition to the core program of ten courses, participants need to choose three courses out of a dynamic list of business acumen topics:
    • Design Thinking
    • Crisis Management
    • Personal Branding
    • Organizational Change

    *The list of topics is dynamic; participants will need to check available courses at admission time.

  • Admissions Criteria

    • Bachelor’s degree in Medicine, Pharmacy, Dentistry, Science, Nursing, Business Administration, or equivalent.

    • A minimum of 3 years of relevant work experience (excluding training that is part of a degree, e.g., the house-officer year for physicians).

    • Proficiency in written and spoken English. As proof of English proficiency, applicants must attain satisfactory results in one of the following English tests:

      • English Placement Online Test, offered by the AUC, with a minimum level of B1C.  If you would like to register for this test, click here.

      • Academic IELTS with a minimum total score of 4.5

      • TOEFL iBT® with a minimum total score of 57

    • Exemptions from these English examinations are allowed if any of the following conditions are met:

      • The applicant is an AUC graduate.

      • The applicant has earned degrees from an accredited university classified in the World Higher Education Database (WHED) as an institution where English is the “sole” language of instruction.

    Admissions Process

    1. Prepare a clear scanned copy of the following documents (saved in PDF format):

      1. Original bachelor’s degree certificate

      2. Work experience letter(s) indicating a minimum of required years of relevant work experience

      3. Evidence of English proficiency as required by the program

      4. National identification card (ID) / passport

      5. Personal passport-size photo

    2. Click on Apply Now button on the website to start the online application process.

    3. Fill in the online application and upload the above PDF documents.

    4. The Admissions Committee will review your application and credentials and contact you if needed.

    5. You will receive an acceptance email specifying the next steps for online course registration and payment.

    For any inquiries regarding the application process, contact us at 15592 or

    • 3,600 EGP per 12hrs course
    • 7,200 EGP per 24hrs course
    • 10,800 EGP per 30hrs course

    Payment Plan

    *For payment options, please refer to the payment section FAQs on our website or contact us on 15592

    • All cancellations must be sent in writing to A full refund will be provided for cancellations made 14 days or more before the start date of the course

    • A 50% refund will be provided for cancellations made 13 to seven days before the start date of the course

    • No refund will be provided for cancellations made six days or less before the start date of the course

    • Refunds will be issued to the same payment method used to make the initial payment. Refunds to credit cards are processed within 30 days provided that the participant has the actual credit card in addition to the POS receipt or bank statement while requesting a refund

    • The refund of alliance programs are subject to the conditions of the alliance partner

Schedule a Call Apply Now Download Brochure 

For further information, please contact us on the following numbers:

Sundays through Thursdays, from 9 am – 4 pm

for individuals: 15592
for corporates: +2 0106.286.2871