Diploma in Hospital Management and Operational Excellence

Health Care PIC

Program dates are subject to change  given the COVID-19 situation


Best practice to manage state-of-the-art healthcare organizations!



June, 2020


1 academic year (3 semesters)

Total Fees

69,600 EGP

Application Deadline

May 15, 2020

Apply Now

Download Brochure 



AUC New Cairo

AUC Tahrir Square



  • The healthcare industry of the 21st century has one of the most complex structures compared to other global industries. Service providers ranging from public to private organizations are trying to adapt to new trends. Improving the efficiency and effectiveness of the healthcare delivery process, along with managing the expanding role of technology in healthcare services, are key goals for organizations that aim to excel in such a competitive setting.

    The Diploma in Hospital Management and Operational Excellence is particularly designed for participants who aim to develop and enhance their knowledge and experience in hospital management as well as operational excellence.

    The hospital management courses are building a solid base with a sophisticated approach to operational excellence. Thus, enabling participants to face and control challenges and efficiently run a successful healthcare organization.

    Field visits to renowned hospitals will cover the practical approach through endorsing operational excellence, process management, and efficient resource management, which serve as a key foundation for managing reputable and prosperous healthcare organizations.

    • Design healthcare service processes

    • Utilize financial data analysis in making well-informed decisions

    • Adopt methodologies to achieve operational excellence

    • Implement fundamentals of supply chain management

    • Establish an asset management program that is a key success factor for healthcare organizations


    • Healthcare professionals currently working in the healthcare management sector and seeking to sharpen their knowledge and skills and acquire a practical approach to establish a culture of excellence within their organizations

    • Healthcare professionals who are investing in healthcare projects and aim to improve the services provided in their healthcare organizations, as well as their profit and market share

    • Hospital administrators who aim to excel at managing their organizations in a dynamic and competitive setting, and have a particular interest in better resource management and process control

  • Healthcare Systems 12 hrs BHOE 520
    Operations Management 12 hrs BHOE 521
    People Management 12 hrs BHOE 522
    Information-Driven Healthcare 12 hrs BHOE 523
    Healthcare Marketing and Patient Experience 24 hrs BHOE 524
    Financial Management  24 hrs BHOE 525


    Process Mapping and Improvement  24 hrs BHOE 526
    Operational Excellence  24 hrs BHOE 527
    Healthcare Supply Chain Management 24 hrs BHOE 528
    Healthcare Asset Management   24 hrs BHOE 529
    BHOE 501
    BHOE 502
    BHOE 503
    Design Thinking 20 hrs BOBA 501
    Emotional Intelligence 20 hrs BOBA 502
    Crisis Management 20 hrs BOBA 503


    *The list of topics is dynamic; participants will need to verify available courses at the time of admission

  • Admissions Criteria

    • Bachelor’s degree in Medicine, Pharmacy, Dentistry, Science, Nursing, Business Administration or equivalent

    • A minimum of three years of relevant work experience

    • Proficiency in written and spoken English

    Admissions Process


    1. Prepare a clear scanned copy of the following documents (saved in PDF format):

      1. Original bachelor’s degree certificate

      2. Work experience letter(s) indicating a minimum of required years of relevant work experience

      3. A proof of English proficiency, through one of the following qualifications:

        • a high school degree from an international school where English is the primary language of instruction,

        • or a degree from an English-speaking college/university,

        • or test of English exam credentials with the following minimum results:

          • TOEFL iBT® test with a minimum total score of 72

          • Academic IELTS with a minimum total score of 5.5

          • Standard English Proficiency Test (SEPT) with a minimum level of B2A

          • The SEPT exam is available every Saturday at AUC Falaki Academic Building. For SEPT exam registration, please visit 24 El-Falaki St., Downtown

      4. National identification card (ID) / passport

      5. Personal passport-size photo

    2. Click on Apply Now button on the website to start the online application process

    3. Fill in the online application and upload the above PDF documents

    4. The Admissions Committee will review your application and credentials and contact you if needed

    5. You will receive an acceptance email specifying the next steps for online course registration and payment


    For any inquiries regarding the application process, please contact the Participants Affairs Office at 02.2797.6287, Sundays through Thursdays, from 9:00 am – 4:00 pm, or send an email to execedregistration@aucegypt.edu.

    • All cancellations must be sent in writing to execedregistration@aucegypt.edu. A full refund will be provided for cancellations made 14 days or more before the start date of the course

    • A 50% refund will be provided for cancellations made 13 to 7 days before the start date of the course

    • No refund will be provided for cancellations made 6 days or less before the start date of the course

    Refunds will be issued to the same payment method used to make the initial payment. Refunds to credit cards are processed within 30 days provided that the participant has the actual credit card in addition to the POS receipt or bank statement while requesting a refund.

    The refund of alliance programs are subject to the conditions of the alliance partner.

Apply Now Download Brochure 

For further information, please contact us on the following numbers:

Sundays through Thursdays, from 9:00 am – 4:00 pm

for individuals: +2 0102.820.2203
for corporates: +2 0106.286.2871