Healthcare Quality Excellence

The healthcare industry has one of the most complex infrastructures compared to other global industries. It is characterized by intertwining and ever-changing relationships between patients, physicians, hospital administrators, insurers, communities, and governments. Dynamic competition, increased expectations of demanding consumers, the evolvement of healthcare accreditation and regulatory bodies, and the changing healthcare quality and patient safety standards have generated an increasingly challenging healthcare environment. The diploma addresses the current challenges and provides aspiring healthcare professionals with innovative techniques and approaches to creatively refine the provision of healthcare services. Field visits to renowned hospitals will cover the practical aspects of how to master continuous improvement methodologies, patient safety techniques as well and the latest in risk management expertise.

• Recognize the fundamental pillars of the new healthcare system in Egypt
• Adopt a practical journey to accreditation
• Establish an efficient approach to patient safety and patient-centered care
• Design healthcare service processes
• Use quality improvement tools in a simplified yet professional approach
• Develop effective and efficient risk management skills
• Maintain healthy business relationships between employees and employers
• Integrate a clinical information system team into healthcare organizations
• Implement a performance management system as a key to organizational success

• Healthcare professionals currently working in quality teams and seeking to sharpen their knowledge and skills
• Healthcare professionals with clinical experience who aim to improve the quality of healthcare services and patient safety standards offered in their healthcare organizations
• Healthcare professionals who seek to embark on a journey toward accreditation and performance management program implementation

Once Per week

Healthcare Systems (12 hrs)

This module focuses on the importance of the partnership between the payer, provider, and patients. It addresses the new healthcare ecosystem in Egypt, which aims to achieve high-quality patient care in a cost-effective manner.

Operations Management (12 hrs)

Quality doesn't happen by chance; it needs to be systematically developed with objective planning, stakeholders' involvement, and considering patients' needs. It takes a clear understanding of the operations and integration between clinical and non-clinical processes. This module will provide you with the needed tools to manage a hospital's operations while applying a quality management system efficiently.

People Management (12 hrs)

Develop skills in managing people in organizations to maximize their performance through active learning and hands-on activities. This approach guarantees knowledge acquisition and skills development in alignment with the best practices in People Management.

Information-Driven Healthcare (12 hrs)

Dive deep into a detailed explanation of the modern concept of information systems in healthcare. This module discusses different types and methodologies related to the development of such systems and covers various ethical, technical, and legal issues. All of the previous concepts are discussed in the context of the Electronic Medical Record (EMR) and associated clinical information systems.

Twice Per Week

Accreditation Systems (24 hrs)

Determine the best accreditation system that fits your organization most and how to implement it. Measure, score, and evaluate your organization against accreditation standards. This module will enable you to understand and explain the standards, develop the documents required for accreditation, and deploy different quality functions needed to implement accreditation systems.

Patient Safety and Risk Management (24 hrs)

Acquire the needed knowledge, skills, and attitude to promote a culture of safety in your healthcare organization. Develop effective and efficient risk management skills, enabling you to establish an effective safety program, conduct a review of workplace issues, and support caregivers after major errors.

Healthcare Performance Management (18 hrs)

Performance management is a key to the long-term success of healthcare organizations. This module emphasizes that good performance management is a process, not an event. Plan a multidisciplinary process that occurs continuously and not just once a year. This performance management process creates a work environment in which employees are enabled to reach their maximum potential performance through alignment with the healthcare organization’s strategic directions.

Continuous Improvement Methodologies (30 hrs)

Improving the quality of processes and maintaining acceptable levels of performance are critical factors in the success of any organization. This module is designed to prepare attendees to develop the required knowledge, skills, and practices necessary to efficiently influence and continuously improve the multiple elements of care delivery within a healthcare organization. Acquire a solid foundation of the different improvement and evaluation methodologies through mini-project models following FOCUS-PDCA, Six Sigma, or Lean methodologies.

Hospital Visits (8 visits/5 hrs each)

Observe and appreciate the best practices in the provision of healthcare services and become familiar with implementing the appropriate tools through well-planned and structured hospital visits.

Business Acumen Self-Paced Online (3 Courses)

Effectively operating within a business setting and making a positive contribution requires a certain set of skills and competencies. The business acumen courses explore critical 21st-century skills needed for today’s business world, enabling passion and speed in dealing with different business situations.

Admission Criteria

• Bachelor’s degree in medicine, pharmacy, dentistry, science, nursing, business administration, or equivalent
• A minimum of one year of relevant work experience (excluding training that is part of a degree, such as the house-officer year for physicians
• Proficiency in written and spoken English

Admission Process 

• Prepare Clear, Scanned Copies of the Following Documents (in PDF format):
  • Original Bachelor’s Degree Certificate
  • National Identification Card (ID) or Passport
  • Proof of payment for a non-refundable application fee of LE 550. Please note that your application will not be processed without this proof of payment.
  • Transfer Details: You may use Instapay or e-banking for the transfer.
  • Bank Account Number: 100019246129 (Commercial International Bank - CIB).
  • SWIFT CODE: CIBEEGCX005 
  • IBAN: EG600010000500000100005266372
• Fill in and submit the application form, making sure to upload the required PDF documents as outlined above during the application process.
• The Admissions Committee will review your application and may contact you if additional information is required. An interview may also be conducted to assess how well your goals align with the program's objectives.
• Upon acceptance into the program, you will receive an email detailing the steps for online payment. Registration will be confirmed on a first-come, first-served basis, depending on payment receipt and availability.
• After completing your payment and subject to class availability, you will receive an email with your login credentials for the learning platform. This will allow you to access the program details as soon as they become available. Otherwise, you will receive an email informing you of either being transferred to a new cohort or the unavailability of space for the current intake. 
• A Program Welcome Note will be sent to you 4-6 days prior to the program start date.

For any inquiries regarding the application process, contact us at 15592 or by email.