Frequently Asked Questions (FAQs)

Coronavirus FAQs


  1. For the running courses, the schedule has been set.  An email has been sent to all enrolled participants specifying the start date when their courses will resume online. If you have not received an email, please refer to your program coordinator immediately.

    As for the upcoming courses that have not started yet, the start date has been postponed. The situation will be monitored and assessed, and an update will be sent to participants accordingly.

  2. The online delivery of classes is currently limited to the remaining sessions of the running courses only. After the completion of this first stage, an assessment of the experience will take place. Based on the results and the situation of the pandemic, a decision will be made whether to continue offering the remaining courses online, go back to regular classrooms, or postpone until further change in the status quo.

  3. This is not an online self-study tool; we are replicating the face-to-face in-class experience and converting it into a virtual classroom where instructors will be facilitating as they normally do in their regular sessions. Participants are required to attend the session live. If you face any internet problems and can’t attend the session, please refer to the program coordinator.

  4. During the time of online teaching, graded quizzes and/or exams will be replaced by assignments and projects. Instructors have been preparing alternative types of assessments that are better suited to online courses. You will receive further details from your instructor regarding the replacement of graded exams.

  5. Instructors are currently working on replacing final exams with other assessment tools. You will receive an update with further details on the final assessment tool along with the needed instructions.

  6. Presentations can work online. They might be done via Zoom meetings in small groups. Students can be asked to pre-record a video and send it to the instructor, or conduct the presentation online. Alternatively, instructors may opt to cancel presentations and replace them with other assignments. Any such changes will be communicated to participants via Moodle or email.

  7. Schedules will be revised taking into consideration the suspended time for classes as well as the extension of schedules due to the shift to online delivery. We ask participants to continue to monitor updates from our side, and we appreciate your patience during these unprecedented times.

  8. Yes, you can ask for a refund if the online mode of instruction is not feasible for you. A refund for the course you are currently attending will be granted; however, you are risking not to complete your diploma/certificate as there will be no repeats after this round. If you wish to refund, you may send your request to the email of the program you are enrolled in, and the refund will be processed when the campus returns to normal functioning.


  1. The University has already taken the decision to incur the extra cost of buying licenses needed to conduct the courses online, and therefore, we are not planning to increase course fees. Moreover, an assessment will take place after the first phase of online delivery (sessions remaining from currently running classes), and if the experience proves to be successful, a decision to open the registration for additional courses online will be made. Participants will be notified of any changes in course fees (including the possibility of certain discounts to alleviate the burden of extra charges pertaining to additional data quotas needed to follow the courses online).

  2. In case the Covid-19 pandemic situation does not improve and the need to conduct courses online remains for a prolonged period, arrangements will be made to allow participants to pay their course fees through CIB bank transfers or CIB ATM deposits. We will notify you once the arrangements are done.

    As for the programs Hospital Management and Operational Excellence and the Total Quality Management and Quality Systems Run 74, your course registration will continue normally online.

  3. Registration for programs that are scheduled to start in the summer semester (June 2020) is open through our website You are welcome to browse through our programs and check all the information regarding the program details, location, and fees. Admission, registration, and payment are available online.

    If the coronavirus situation does not improve during the coming period, we will announce any necessary changes. You can continue to monitor our Executive Education website for updates. Until then, online registration is working as usual for the scheduled programs starting in June 2020.  


  1. Campus access is restricted to staff whose physical presence is absolutely necessary to support online operations. We ask all other members of the AUC community, including participants, not to come to either campus to mitigate the spread of the coronavirus.


  1. This is a new diploma offering the latest in the field in terms of academic and practical knowledge. It is designed to help executives achieve their advanced professional goals and responsibilities.

    During the past 12 months, our Subject Matter Experts have been working on creating the content and material of this new program based on the latest practices in the field. The program is designed to give participants the academic knowledge along with professional expertise, based on the AUC standards of education. The new program is based on experiential learning rather than theoretical teaching. You will learn through hands-on activities, group projects, case studies, field visits, and meaningful interaction between participants.

  2. We cannot compare our programs to [competitor], but we can explain to you all the strengths of our program, and we advise you to visit them as well to know the difference and decide. Our program is uniquely designed in the following:

    • The program is based on experiential learning, which means that you will learn through experience and reflection. You will be engaged in many group and individual activities while integrating technology and digital innovation.
    • Throughout the program, you will benefit from a deliberate balance between conceptual knowledge and practical experience.
    • The preparation of the program was done by the best experts in the field.
    • You will learn with a group of participants who share the same academic and professional level. Your group dynamics, interaction, and exchange of knowledge and expertise are cornerstones in your learning journey.
    • All instructors are subject matter experts, who have the academic and professional knowledge that you need.

    Studying at AUC does not only offer you the core knowledge that you need in your field, but you will also get the business skills that will empower you in your workplace through the Business Acumen courses. We guarantee that you will get a well-rounded experience.

  3. No. This is a completely new diploma with a new syllabus and learning methodology.

  4. No. you will not be exempted from any of the courses, even if they share the same title. The Executive Education programs differ in nature from an MBA. While the MBA is an academic program, the ExecEd programs are more skill-based, focusing on building and enhancing your professional practice.

  5. No. You have to register for the full diploma/certificate to be able to attend the courses. And you have to attend the diploma/certificate courses in its sequential order.

  6. There is no installment option. However, you are not required to pay the total fees in full. You pay course by course on a monthly basis.

  7. The optimum duration for the diploma is 1 academic year (3 semesters). This is advisable to attend the courses with the same cohort and benefit from the group dynamics. However, you are allowed to finish the diploma in a maximum of 2 years (6 semesters).

  8. The certificate can be completed in 2 semesters; however, you are allowed to finish it in up to 1 year (3 semesters).

  9. No. You have to follow the sequence of the courses because every course builds on the previous one.

  10. Most of the courses are conducted over 1 month (24 hours, 8 classes, twice a week) except for some of the healthcare courses that are 12 hours long (4 classes, twice a week).

  11. If your score met or exceeded the required level, then you do not have to retake the exam. You only need to submit the exam credentials.

  12. No. AUC alumni are exempted from the English exam.

  13. If the score of the English exam that you took before met or exceeded the required level of the new program, then you do not have to retake the exam. You only need to submit the exam credentials.

  14. No. The requirement is just completing a Bachelor’s degree, regardless of the score/GPA.

  15. Diplomas are launched every semester (every September, February, and June). However, we do not guarantee the same location. So, we kindly request that you check the locations offered on the website when the new programs are announced.

  16. We do not guarantee that the same course will be offered in the same location next semester. You are kindly requested to check with the Participants Affairs Office before the semester begins to check the courses offered and their locations.

  17. Yes, you can, as long as you finish within 2 years. However, we strongly advise you that you finish in 1 year and stick to your cohort to maximize your benefit from the group projects and interaction.

  18. Registration and payment for the new programs are done online. You need to follow the following steps:

    1. Prepare clear scanned copies of the following documents (saved in PDF format):
      1. Original bachelor’s degree certificate.
      2. Work experience letter(s) indicating a minimum of required years of relevant work experience.
      3. A proof of English proficiency, through one of the following qualifications:
        1. a high school degree from an international school where English is the primary language of instruction,
        2. or a degree from an English-speaking college/university,
        3. or test of English exam credentials with the following minimum results:
        4. TOEFL iBT® test with a minimum total score of 72
        5. Academic IELTS with a minimum total score of 5.5
        6. Standard English Proficiency Test (SEPT) with a minimum level of B2A. The SEPT exam is available every Saturday at AUC Falaki Academic Building. For SEPT exam registration, please visit 24 El-Falaki St., Downtown.
      4. National identification card (ID) / passport.
      5. Personal passport-size photo.
    1. Click on the Apply Now button on the website to start the online application process.
    2. Fill in and submit the application online.
    3. Send the above PDF documents to within 48 hours from the application submission date.
    4. The Admissions Committee will review your application and credentials and contact you if needed.
    5. You will receive an acceptance email specifying the next steps for online course registration and payment.


    For any inquiries regarding the application process, please contact the Participants Affairs Office at 02.2797.6287, Sundays through Thursdays, from 9:00 am – 4:00 pm, or send an email to

  19. Refunds are done in certain conditions. Here is the refund/cancellation policy:

    • All cancellations must be sent in writing to A full refund will be provided for cancellations made 14 days or more before the start date of the course.
    • A 50% refund will be provided for cancellations made 13 to 7 days before the start date of the course.
    • No refund will be provided for cancellations made 6 days or less before the start date of the course.

    Refunds will be issued to the same payment method used to make the initial payment. Refunds to credit cards are processed within 30 days, provided that the participant has the actual credit card in addition to the POS receipt or bank statement while requesting a refund.

Business Acumen Courses FAQs

  1. These are self-paced online modules with a dynamic list of topics. Our program development team continuously work on developing new topics based on the latest trends in the global market.

    This is one of the important edges in all our new programs. In addition to the core courses in each diploma, ExecEd offers participants the chance to get a well-rounded experience and gain the essential skills and knowledge to succeed in your professional life.

    In each diploma, you are required to choose 3 courses. In any certificate, you are required to take only one. You cannot graduate without completing the business acumen courses.

  2. Every course is 20 hours. You should take one course per semester.

  3. The business acumen courses ready in February are Emotional Intelligence, Design Thinking, and Crisis management.

  4. Only alumni of ExecEd programs can take the business acumen course as a standalone course. Otherwise, you have to be enrolled in a diploma/certificate to take the business acumen courses.

  5. You can, but it is not recommended. We advise that you take one business acumen course per semester to stay with your cohort. In addition, you will not graduate from the diploma unless you complete those courses.

Healthcare Programs FAQs

  1. These are structured and planned visits to JCI accredited hospitals. This is the first program providing this advantage. You will go once a month to cover a special theme that was covered in the diploma and see the best practice implemented in a real hospital. The AUC has already contracted with hospitals and agreed on a structured program for the day. The visit is once a month, 5 hours long.

  2. Both diplomas start with the same core courses, which lay the foundation for the know-how of managing healthcare organizations based on the patient-centered approach and international quality standards. The foundation courses discuss essential functions inside the healthcare organization and how they are practiced and implemented. The core courses discuss the current status of the health care sector in Egypt, the role of operations inside a healthcare organization, an introduction to the people management function, how your organization can be driven by information systems, and finally the role of marketing and finance functions. 


    Then each diploma continues with a different track. The Operations Excellence diploma concentrates on how to reach the operational excellence in running your organization, while the Quality diploma focuses on the accreditation journey, and how to practically implement the quality standards required.

  3. The new healthcare programs are completely different. They are designed following the new changes in the healthcare market, the rise of international hospitals, and the new laws governing the healthcare industry. We started a new era in hospital management in Egypt, and our programs had to stay abreast of these fundamental changes.

    That’s why the design of our two new programs was a collective process of 13 subject matter experts who have a thorough medical background as well as business management experience. Most of them will be teaching the program.

    The learning methodology in the new programs is entirely different than the old one. The new programs are based on experiential learning, classroom activities, and field visits.

  4. No. As long as you have spent 3 years in the health care sector, not necessarily as a doctor, then you can join.

  5. No. This is a totally new program with a new course syllabus and methodology.

  6. If you are working in the quality area or in the accreditation process, or want to upscale the quality standards of your organization, then the Quality Excellence diploma is better for you.

    If you are working in the management of a healthcare organization, investing or planning to invest in this sector, owner of a clinic/hospital…etc., then you can join the Operational Excellence diploma.

Payments FAQs

    • Bank transfer
    • Bank Deposit 

    Bank wire transfer to AUC bank account. You are required to pay to the bank any service fees they charge for the transfer. The cost of the transfer is not to be deducted from the payment sent to AUC. 

    Beneficiary’s Account Name:

    The American University in Cairo

    Bank Name:

    Commercial International Bank, CIB

    Branch Name:

    C.I.B DownTown Branch

    Bank Address:

    Abdel Khalek Tharwat Street, Down Town, Cairo

    Bank Account No.:


    SWIFT Code:





    • Online Payment 

    Online payment using credit card (Visa, MasterCard) through the following payment gateway link. A convenience fee of 1.27% will apply.

    Choose “Students and Staff”
    AUC ID: Insert your AUC ID
    PIN: insert your date of Birth MM/DD/YY
    Then click on “Login”

    • Courses
      • Payments are divided on monthly basis: 24hr course 7200, 12hrs course 3600 Except for the Senior Executive Diploma the 24 hrs course is 9600
    • Buisness Acumen courses
      • One Business Acumen Course is 2000LE
    • Hospital Visits
      • One per term 2250 LE
  1. 3-4 Weeks 


    You need to send the Electronic Transfer number that appears on your bank statement the second day of the transfer to

    Bank transfer:

    You need to add your ID number to your payslip then send it to

  2. For more details

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